01. Shipping & Delivery
- UGRA orders are shipped across India.
- Orders are generally delivered within 7–10 business days after order confirmation.
- Delivery time may vary depending on the customer's location, courier service and circumstances beyond our control.
- Customers must provide a complete and accurate shipping address and contact number.
- Tracking details may be provided after the order has been dispatched.
Estimated Delivery:
7–10 business days after order confirmation.
02. Payment & COD
- Prepaid orders require full payment at checkout.
- COD orders will have an additional ₹100 COD charge.
- To confirm a COD order, ₹200 advance payment is required.
- The remaining amount will be payable at the time of delivery.
- Once an order has been shipped/dispatched, it cannot be cancelled and the amount paid for the order will not be refunded. Any cancellation request must be made before the order is shipped.
03. Return & Refund
- Return or refund is applicable only when the issue is caused by UGRA, such as receiving a wrong, damaged or incomplete product.
- The customer must record a continuous unboxing video before opening the parcel.
- The video should clearly show the unopened parcel, all visible sides of the package, shipping label and packaging condition.
- A video recorded after the parcel has already been opened will not be accepted as valid proof.
- For a return/refund request, the customer must provide the unboxing video and relevant order details.
- Once the claim is reviewed and approved, the applicable return/refund process will be initiated.
Important:
Please record the complete condition of the unopened
parcel before opening it. This video proof is required
for claims related to damaged, wrong or incomplete orders.
04. Need Help?
- For order, shipping or return-related assistance, please contact UGRA.
- WhatsApp: +91 9755531998
- Email: ugraverse.perfume@gmail.com